Terms and conditions

1. Provider

The services presented on this website are provided by João Gaiteiro, Portuguese tax number (NIF) 257842250, who can be reached at [email protected] (hereinafter "JoaoDG").

2. Proposals and prices

Projects (landing page, website, online shop and custom development) are commissioned on the basis of a written proposal with a fixed price, scope, exclusions and deadline. The amounts shown on the website are starting prices ("from"). Amounts are final: VAT exempt under Article 53 of the Portuguese VAT Code (CIVA). Proposals are valid for the period stated in them.

3. Project payments

Unless the proposal states otherwise: 50% of the amount on acceptance, as a non-refundable deposit that reserves the schedule (without prejudice to the consumer's right of withdrawal, section 15); 50% at launch. The delivery deadline runs from the moment the client has delivered all content; late content suspends the deadline.

4. Revisions and warranty

Each project includes the revision rounds stated in the proposal; additional rounds are charged at list price. Every project includes a 30-day warranty for fixing defects after launch. The warranty does not cover content changes or new features.

5. Subscriptions and cancellation

The care plans (Website Care), Server Care, JoaoDG Calendar, JoaoDG Cards and the marketing plans are subscriptions with no minimum term, charged through Stripe monthly or yearly. They can be cancelled at any time and the cancellation takes effect at the end of the period already paid: until then the service stays active and the current period is not refunded. Requests included in the care plans do not carry over from month to month. Plan prices may be updated once a year, in January, with an indicative cap of 5% or inflation, with 30 days' prior notice.

6. Yearly plans

Yearly plans are paid once, in advance, for 12 months, with a 17% discount on the monthly price (on JoaoDG Calendar, the yearly plan costs 10 times the monthly one). The amount is not refunded if the client cancels before the year ends; the service continues until the end of the paid period.

7. Hour packs

Hour packs are paid in full at the time of purchase and have no expiry date. Hours used are logged and reported to the client. Costs of third-party services (APIs, licences, software) are passed on to the client.

8. Server Care

Server Care is a dedicated server managed by JoaoDG, in sizes S to 3XL, with the specifications and price shown on the website. It includes setup, security updates, backups, monitoring and support. Administrative (root) access stays with JoaoDG; the client has their own user with access to their sites' folders.

9. JoaoDG Calendar

JoaoDG Calendar is an online booking service, on the Solo (€9/month), Team (€19/month) and Pro (€39/month) plans, with an extra professional at €3/month. Paid yearly, it costs 10 times the monthly price for 12 months. The Website Care plans include a basic Calendar plan (1 professional and up to 3 services) while they are active. Booking deposits and payments are charged on the business's own Stripe account and go straight into it: JoaoDG takes no commission and plays no part in those payments, which are governed by the relationship between the business and its customers and by Stripe's terms. Booking data is processed by JoaoDG on behalf of the business, under the Data Processing Agreement.

10. JoaoDG Cards

JoaoDG Cards is a digital business card sold as a subscription, charged per person, at the price shown on the website. The card stays published while the subscription is active. The holder is responsible for the content they publish on the card.

11. JoaoDG Builder credits

JoaoDG Builder credits are used to request changes to the site, made with artificial intelligence and checked before they go live. Credits have no expiry date and cannot be exchanged for money. If a credit pack is refunded, the corresponding credits are removed from the account.

12. Marketing and social media

The marketing and social media management plans are subscriptions with the scope stated on the website or in the proposal. The ad budget (Meta Ads) is not included in the price: the client pays it directly to Meta, on the client's own ad account.

13. Ownership

The website developed belongs to the client once paid in full. The domain is registered in the client's name from day one. If the services end, the client receives a complete copy of the website.

14. Governing law

These terms are governed by Portuguese law. Disputes are settled by the courts with jurisdiction under the law, without prejudice to mandatory consumer protection rules. In a consumer dispute, the consumer may turn to the competent alternative dispute resolution body: see Dispute resolution.

15. Right of withdrawal (consumers)

If you are a consumer (an individual contracting outside your trade or profession) and the contract is concluded at a distance (website, email, WhatsApp), you may withdraw within 14 days of its conclusion, without giving any reason and at no cost (Portuguese Decree-Law 24/2014, Article 10). Simply send us a clear statement, for example to [email protected], or use the model form below. We refund all payments received, including the deposit, within 14 days of your notice, by the same means of payment (Article 12).

If you contracted in the client area (app.joaodg.pt), you can also use the withdrawal function: the "Withdraw from contract here" button, always visible in the client area menu and under Billing, throughout the withdrawal period. Choose the purchase, confirm your name and email and press "Confirm withdrawal"; you immediately receive an acknowledgement of receipt by email, with the date and time.

If you expressly ask for the service to begin during the withdrawal period, you only pay an amount proportionate to what has been provided until you inform us of the withdrawal. The right of withdrawal is lost once the service has been fully performed with your prior express consent and acknowledgement that you lose that right (Article 17(1)(a)).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: João Dias Gaiteiro (JoaoDG), Vila Nova de Gaia, Portugal, [email protected]
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.