Something broke on your site? I find the cause and fix it.*
Errors, pages that do not open, forms that do not send, a site down after an update. Diagnosis from the server logs, a fix and a clear explanation of what happened.
What is included
- Diagnosis from the server and site logs, to find the cause and not the symptom
- A backup of the site before anything is touched
- A fix on the existing site, without rebuilding what already works
- A test of the whole path, not just the page: a form is tested until the email lands
- A plain-language explanation of what happened and why
- A note on how to stop it happening again, with what is on your side and what is on ours
Who it is for
- Anyone with an error on their site and nobody to ask
- Forms, payments or pages that stopped working with nobody touching them
- Sites whose developer is no longer around
- Anyone whose site went down after an automatic update
What you get at the end
- The cause explained in plain words, no jargon
- The fix applied and tested, with what was tested written down
- The backup taken before the work, kept
- The prevention note, with what to do so it does not happen again
How it works
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Tell me what is happening
Describe the problem, the page address and, if you can, send a screenshot and the time you noticed it.
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Diagnosis and quote
I find the cause, say what needs doing and what it costs before starting. If it is not something I can solve, I say that too.
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Fix and test
I fix it with a backup taken first, test the whole path and confirm with you that it is sorted.
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Explanation and prevention
You end up knowing the cause by name and what stops it coming back, be it an update, a setting or a plugin.
Frequently asked questions
Do you work on sites built by other people?
Yes, and that is the most common case. First I look at the site and the problem; if it makes sense to go ahead, you get the quote before any work.
My site was hacked. Do you handle that too?
Yes. First it is cleaned and restored from a clean backup, then hardened so it does not happen again, and every access detail is changed. That is Security and backups work, and I say so in the quote.
What if you cannot solve it?
I tell you before starting when I think it is not worth it, and why. If the diagnosis shows the answer is something else (migrating, rebuilding a part), I suggest that instead of patching.
What access do you need?
Usually the hosting panel or SFTP, and access to the site. The access details stay yours and can be changed afterwards.
Can you keep an eye on the site?
Yes: the care plans include uptime monitoring and alert me when the site goes down, often before the client notices.
Shall we put your business online?
Tell me what you need and get a fixed-price quote within days.